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We regret that, for hygiene reasons, we are unable to accept the return of mattresses, pillows and personal items such as massagers. If the product was sealed by the manufacturer and the product remains unopened with the sealed packaging intact we are willing to accept returns. This is standard practice for most companies retailing these types of products. Refunds Refunds will be made within 7 days of receipt of the item. Delivery charges will not be refunded unless the item is faulty. All refunds are subject to an inspection of the items and confirmation that the items have been returned according to our returns policy above. Installation of Chairs and Larger Items Onsite chair fittings are available, by request, within the M25. An additional charge may be applicable for this service depending on the location. Fitting charges for orders delivered outside the M25 are available by quotation on request. We also provide free phone support for set-up queries, online office set-up guide a and all items come with manufacturer's manual. Please
[email protected] We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the GDPR. No fee is payable. If you would like a copy of the information held on you please write to Back2 International Ltd. 28 Wigmore Street, London W1U 2RN. Tel: 020 7935 0351 Email:
About Us Back2 started as a small back care retailer in Euston Road, London, over thirty years ago. We now have a walk-in showroom in the heart of London's West End where we offer free ergonomic advice, consultations, assessments and set-ups, all carried out by qualified DSE professionals. Our services are available to anyone wishing to improve their posture and back health, from corporate clients to freelancers and home workers. Throughout three decades, our varied experience has benefited a vast number of users and companies by improving office set-ups and thus reducing work-related absence caused by poor Ergonomics. This can lead to a positive financial impact and increased productivity and wellbeing. Our service is second to none: we will support you from the very beginning while we establish your needs, to the very end, making sure that your product and solutions are providing long term value. We also offer a Price Match Promise so you never have to worry about finding your products or services cheaper somewhere else.